Work Order Management

The use-case that is discussed in this application is work order management that has both desktop web and mobile channels with the following flow

• Display of all the existing work orders on the desktop web.
• Creating a new work order and making sure that it can be seen on the list.
• Assigning a work order to a technician and making sure that the technician receives a notification.
• The technician accepts the work order and making sure that the status of the work order is updated in desktop web and mobile.
• Sending out a worksheet reminder to all the technicians from the desktop web and displaying the same on the technician’s device.
• Turning off the subscription of a device when the technician explicitly turns it off on the device for example when leaving on a vacation.
• Creating and starting a campaign when requesting a technician to accept a work order. Also making sure that the technicians in the geoboundary receive that notification.
• Ensuring that the status of the work order is updated after it is accepted by the technician, once the notification from the campaign is received.

Features

• MF Object services with cloud storage as backend.
• MF Engagement services(Push Notifications, Adding subscribers, Campaign, Location & Segment creations etc).
• Reports module using highcharts.
• Kony Reference Architecture

Prerequisites

• Kony Visualizer v8
• Kony Fabric v8