Work Order Management (Offline Enabled)

 Features

The use-case that is discussed in this application is work order management that has both desktop web and mobile channels with following flow

• Display of the all the existing work orders on desktop web.
• Creating a new work order and making sure that it can be seen in the list.
• Assigning a work order to a technician and making sure that the technician receives a notification.
• The technician accepts the work order and making sure that the status of the work order is updated in desktop web and mobile.
• Sending out a work sheet reminder to all the technicians from desktop web and displaying the same on the technician’s device.
• Turning off the subscription of a device when the technician explicitly turns it off on the device for example when leaving on a vacation.
• Creating and starting a campaign when the requesting a technician to accept a work order. Also making sure that the technicians in the geo-boundary receives that notification.
• Ensuring that the status of the work order is updated after it is accepted by the technician, once the notification from the campaign is received.

Features used

• MF Object services with cloud storage as backend.
• MF Engagement services (Push Notifications, Adding subscribers, Campaign, Location & Segment creations, etc.).
• Reports module using Highcharts.
• Kony Reference Architecture
• Offline Objects 

Prerequisites

• A Kony Accuont
• This app is supported in Visualizer version 8 service pack 3 hot fix 12 (v8.3.12) and onwards.
• Kony Fabric v8.3